Terms of Service
Last Updated: May 16, 2021
About Officeable
Officeable (“Officeable”, “We” or “Us”) is an online marketplace platform that offers several different services (“Platform Services”) to its users. There are three types of Officeable users: (1) Hosts, our users who offer Host Services including flexible workspace bookings and accompanying services to Clients; (2) Vendors, e.g. our users or third-parties who offer Vendor Services to Clients such as office catering and; (3) Clients, our users who use Host Services, Vendor Services and/or Concierge Services (please see Section 3.1). Officeable connects these users through our Officeable Platform (“Platform”) that enables users to connect, communicate, and transact directly with one another through “Bookings.”
Access to the Platform and Services are provided through Officeable’s website at https://www.officeable.com (the “Website”).
Contact Information
If you have any questions concerning the information presented within this Services Agreement, please contact us at (i.e. [email protected]).
Acceptance of the Services Agreement
This Officeable Services Agreement (“Services Agreement”) is a contract between Officeable and the person or entity that registered with Officeable (“User” or “you”). This Agreement describes the terms and conditions that apply to your use of the Officeable marketplace to book or list workspaces or other services through our website or apps, governs your hosting of these spaces for other users; and establishes the obligations owed between you and Officeable, and between you and other users. We ask that you therefore read this Services Agreement in detail prior to accessing our services. In particular, we draw your attention to the fact this Agreement contains waivers of class actions and jury trials and an agreement to submit all claims and disputes to binding arbitration in Section 4 below. It also includes important limitations on representations, warranties, conditions, remedies and liabilities that are applicable to the services we provide.By clicking to accept or agree to the Services Agreement when this option is made available to you, or by by using the Website, you confirm that you accept and agree to be bound and abide by this Services Agreement and Officeable’s Privacy Policy.
If you are an agent or employee of an entity you represent and warrant that (i) the individual accepting this agreement is authorized to accept this agreement on such entity's behalf and to bind such entity, and (ii) such entity has full power, corporate or otherwise, to enter into this agreement and perform its obligations hereunder. If you do not accept these terms, then do not use the website or any of its content or services.
If you do not agree to all the terms and conditions of this Services Agreement, including those governing disputes in Section 4, you may not use our platform or services.
Structure of this Agreement
This Services Agreement is divided into 5 sections:
Section 1: General Terms includes terms describing your Account including creating an account, the personal information you need to provide to our services, making payments, your responsibility to maintain the confidentiality of your account details, and termination or suspension of this Agreement or your Account.
Section 2: Platform and Service describes how you may and may not use the Platform and Service, provides illustrative examples of restricted or prohibited activities and also describes how we use any data.
Section 3: Officeable’s Services establishes the obligations of Hosts, including how to create a listing and what is expected of any workspace that is advertised through the Service; and the obligations of Clients, including user covenants, expected behavior(s), responsibility for payment of fees, and booking other services.
Section 4: Disputes and Binding Arbitration describes the process of resolving any disputes, whether between Hosts and Clients or between one or more of these categories and Officeable. This section contains waivers of both class actions and jury trials, and an agreement to submit all claims and disputes to binding arbitration. Please read this section carefully before accepting this Agreement – except where prohibited by applicable law, you may not use the Platform or Services if you do not agree to this section.
Section 5: Additional Legal Terms provides additional legal terms including our ability to update this Agreement, disclaimers and limitations on our liability, and some specific terms for users outside of the United States.
Section 1: General Terms
1.1 Services
(a) Platform Services. Officeable connects coworking businesses, flexible workspace providers, property owners, and organisations and individuals with temporary workspace availability (“Hosts’) with clients who are seeking to utilize such spaces. Officeable facilitates their connection through the Officeable Platform which is the online marketplace that allows our users to publish, offer, search for, and book services directly with one another. The Officeable Platform also allows a select number of vendor providers, such as office caterers, to advertise their professional services directly to users.
Officeable is not an owner or operator of properties, including workspaces. Officeable’s responsibility is limited to facilitating the availability of services through the platform. Please note that the services are intended to be used solely to facilitate connections among hosts, clients and vendors for the purpose of booking workspaces through the platform. Hosts, Guests and/or Vendors relationship with Officeable is that of an independent individual and not an employee, agent, joint venturer or partner of Officeable, except that Officeable acts as a payment collection agent as described in these Terms & Conditions.
Officeable is not a party to any agreements entered into between hosts and clients, nor is Officeable a real estate broker, agent or insurer, even in the Workspace Booking that clients and hosts use an Officeable-produced workspace licensing agreement when finalizing a booking, or consent to any other Officeable Terms & Conditions.
Officeable shall have no responsibility or any liability to you or others for the information or content contained in any listings and/or the condition, legality, safety, or suitability of any bookings or workspaces advertised. Accordingly, any bookings will be made or accepted at a user’s own risk. Among other things, hosts must satisfy themselves with any client(s) or vendor(s) and their credentials, and clients must satisfy themselves with hosts and the hosts’ workspaces. Users should not complete, or should immediately cancel, any booking if they feel unsafe or uncomfortable with any conditions relating to the booking in any way. You acknowledge and agree that your ability to use the services through the platform does not establish Officeable as a provider of host, vendor or any other services.
(b) Host Services. Hosts may use our Platform to offer a specific location, room, site, or other area (a “Workspace”) and related services to a Client to use for a specific time and purpose (a “Workspace booking”) using our Platform. Where a Host provides one or more services in addition to a Client’s use of its Workspace, such related services must be processed and paid for through our Platform. The details of each Workspace, including its availability, booking price, additional fees, rules, and other terms are provided in a listing. Please note again for clarity, Officeable does not own, lease, or control the Workspaces listed, and does not make decisions surrounding whether to accept a Booking.
In addition, Hosts may provide goods or services for a Workspace Booking at an additional cost (“Host Add-Ons”), such as Workspace cleaning services. After contracting with the Client to provide “Host Add-ons,” Hosts may provide these services or goods themselves or use Officeable to book a Vendor to provide them in their place. Even where Hosts do not offer “Host Add-ons” to Clients, as part of these Terms of Service, the Host is bound to grant a license to any Vendor booked by the Client on Officeable to deliver the contracted products and/or services on the Hosts’ premises for the required time period.
Hosts are solely responsible for their Workspaces, Listings, and Host Services. Where Hosts co-host or host as part of team, business or other organization, the entity and each individual who participates as a team is jointly and severally liable as a Host under these Terms.
(c) Vendor Services. Vendors are third-party merchants that offer products or services on Officeable. Vendors can contract with Hosts to deliver advertised “Host Add-ons” on Hosts’ behalf. Vendors can also contract with Clients directly to offer goods and services that supplement a Workspace booking. For example, the supply of catered food during a Workspace Booking is a Vendor Service, where it is provided by a third-party caterer rather than the Host. Vendors differ from Hosts in that they do not advertise Workspaces on Officeable.
Please note, Officeable does not offer, lease, rent, provide, or control any of the Vendor Services. Vendors are solely responsible for their Vendor Services. You acknowledge and agree that Officeable shall not be responsible or have any liability, and you agree not to seek to hold Officeable liable, for the conduct of third parties, including Vendors, and that the risk of damages from such third parties rests entirely with you.
(d) Concierge Services. Officeable may provide a service to help Clients coordinate the Booking of Host Workspaces or Vendor Services (“Concierge Services”). Concierge Services depend on a Client’s unique needs and may include (but are not limited to) identifying specific Vendors (such as catering or furniture rental), scouting Workspaces, or assistance in Workspace Booking planning.
1.2 Using Our Services
(a) Eligibility. You must be at least the legal age of majority in your jurisdiction of residence, and able to enter into legally binding contracts in order to access and use the Platform, create an account, or utilize any of the Services. By using the Platform and our Services, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform. You agree to comply with any rules or requirements applicable to the Booking that you are made aware of, so far as these do not infringe your statutory rights, including as part of any confirmation e-mail (the “Rules”).
Without limiting the requirements and responsibilities set forth above, you acknowledge and agree that the Rules include your responsibility for taking all appropriate health, safety and hygiene measures to protect yourself and any Hosts, Clients, Vendors and individuals attending any Workspace Booking from the spread or potential spread of infectious diseases or conditions, or any other unhealthy, unsafe, or unsanitary conditions.
You also acknowledge and agree that you have read and will comply with COVID-19 health and public protection guidance from applicable health authorities, such as the World Health Organization and the United States’ Center for Disease Control. Officeable cannot and does not guarantee or take any responsibility or liability for (a) a User’s failure to provide safe, healthy, and sanitary services or accommodations for the Services, (b) unsafe, unhealthy, or unsanitary conditions, even if a Host has followed guidance from applicable authoriities, or (c) any spread or potential spread of infectious diseases or conditions, or any other unhealthy, unsafe, or unsanitary conditions resulting from use of the Services in any manner. For more information related to the release of liability for Hosts, Clients, and Officeable, see Section 5.1 “Disclaimers”.
(b) Third Party Services and Content. Our Platform is made available to you in connection with the offering of third party services that Officeable does not control. Officeable does not endorse any such third party services and in no Workspace Booking shall Officeable be liable or responsible for any third party services or third party services providers (like Hosts or Vendors).
(c) User-generated content: Officeable is not responsible for the content posted by our users, nor are we responsible for the quality of Workspaces, Host Services, or Vendor Services offered. We do not make any representations or warranties as to the conduct of Users or their interactions with any current or future Users, or assume any responsibility for the confirmation of any user’s identity, however, notwithstanding the foregoing, and as permitted by applicable laws, we may, but have no obligation to, take efforts to verify the identity of users and/or screen them against public and private databases for the purposes of preventing fraudulent activity and providing a safe transacting community. While Officeable reserves the right to conduct background checks or evaluate credentials of users, Officeable does not do so in all cases.
(d) Planning a Workspace Booking. Our Platform includes the functionality to allow users to connect to third-parties to plan Workspace Bookings. Users control the availability, quality, and terms of the listings they see, and the accountability of Host Services, and Vendor Services. It is your responsibility to evaluate each Client, Host, and Vendor with whom you choose to contract, communicate, or otherwise interact.
(e) Bookings. When Users enter into bookings with one another (e.g. when a Host confirms a Booking request from a Client, or when a Client books Vendor Services for a Workspace Booking), they enter into a contract directly with one another. Any agreement you enter into with a Host, Client, or Vendor is between you and the applicable party. Officeable is not a party to any such contract. You understand and agree that Officeable is not acting as an agent for any user, except for as specified in Section 3.2 (Using Concierge Services) and Section 1.4 (Appointment of Officeable as a Limited Collection Agent). Users are prohibited from using the Officeable platform to facilitate contracts outside of the Platform.
(f) Communication With Officeable. You agree that Officeable may contact you by telephone, text messages or SMS (including by an automatic telephone dialing system), through electronic messaging on the Platform, or via email at any of the communication methods provided by you or on your behalf in connection with your Account, including for marketing purposes. You understand that you are not required to provide consent to receive marketing communications as a condition of purchasing any goods or services, and you may opt out of those marketing communications at any time.
(g) Communications With Other Users. The Platform allows you to communicate with other users without disclosing sensitive personal contact information. You may use the Platform only as permitted in this Services Agreement. You may not use the Platform to send messages that are unwanted or unrelated to booking a listing through the Platform, harass or attempt to market other services to users, or to solicit and/or send spam. We are not responsible for, and disclaim all liability resulting from, any losses or harm to you resulting from sharing personal or sensitive information with other users, or communicating or engaging with users outside of the Platform. Officeable, at its sole discretion and without notice or any obligation to do so, may from time to time (i) remove communications among users which contain or share personal contact information, and/or (ii) suspend or terminate the accounts of users that share personal contact information.
(h) Compliance with the Law. You will comply with all Laws applicable to your use of the Workspace, Host Services, Platform Services (including use of the Platform), Vendor Services, and Concierge Services, whether as a Host, Client, or Vendor. While we may provide information to help you understand certain obligations of using various Services, we are not authorized to provide and do not provide any legal advice. If you are unsure how to comply with Laws, you should seek legal advice. As used in this Services Agreement, “Laws” means all applicable federal, state, provincial, territorial, local, and other governmental laws, regulations, ordinances, codes, rules, court orders, and all recorded and unrecorded private contracts, restrictions, covenants and other agreements.
(i) Contractual Disputes Between Users. Officeable may at its own discretion facilitate the resolution of disputes between users, but does not become a party to any contract by doing so. We are not responsible to you or any third party for providing, or for the condition or nature of, any Workspace, Host Services, or Vendor Services. Hosts, Clients, and Vendors are independent third-parties and are not affiliated, controlled by, or employed by Officeable. Hosts and Vendors set their own prices, use their own facilities and resources, and may condition use of Workspaces or Vendor Services as they feel is appropriate for their business. Hosts, Clients, and Vendors are solely responsible for their interactions with each other, and any other parties with whom they interact. Officeable reserves the right, but has no obligation, to intercede in disputes. Users agree that Officeable will not be responsible for any liability incurred as the result of such interactions. For more on Dispute Resolution, see Section 4 (Dispute Resolution).
(j) Non-Circumvention. Hosts, Clients, and Vendors acknowledge that Officeable has devoted substantial time and resources in developing its catalogue and Services of Listings, Workspaces, Vendors, Vendor Services, Hosts, and Clients, and such information is inherently valuable information owned solely by Officeable. Accordingly, Hosts and Clients shall not circumvent or bypass Officeable’s ownership interest in such information, directly or indirectly, except in collaboration with or with the prior express written consent of Officeable, by (1) entering into any transaction with any party introduced to it by Officeable through its Platform (the “Introduced Party”) similar to, in competition with, or which otherwise could have the effect of preventing Officeable from receiving the full benefit of the transactions contemplated by this Services Agreement, or (2) soliciting such an Introduced Party to enter into any such transaction. By way of illustration and not in limitation of the foregoing, users agree not to:
If a Host, Client and/or Vendor breaches its obligations under this Non-Circumvention provision, the breaching party shall pay to Officeable an amount equal to 20% of the subtotal of the relevant booking (the “Liquidated Damages”). Equally, where multiple parties to the relevant booking are in breach, each party shall pay to Officeable the Liquidated Damages. This means each party will pay to Officeable an amount equal to 20% of the subtotal of the relevant booking.
The parties intend that the Liquidated Damages amount will constitute compensation, and not a penalty. The parties also agree that the harm caused by such a breach would be impossible or very difficult to accurately estimate as of the date of this Services Agreement, and that the Liquidated Damages are therefore a reasonable estimate of the anticipated or actual harm that might arise from such a breach. A Host or Client’s payment of the Liquidated Damages is his, her or its sole liability and entire obligation and Officeable’s exclusive remedy for any such breach.
In addition to compensating Officeable with Liquidated Damages, breaching parties may be permanently and removed and barred from any and/or all Officeable services, websites and applications, including those offered by Officeable’s group or affiliate companies whether trading under the business name “Officeable” or not. Officeable and/or its group or affiliate companies will decide whether to remove breaching parties from their services, websites and applications according to their sole discretion.
(k) App Updates and Upgrades. You consent to receive updates or upgrades to the application (“App”) automatically without providing further consent each time. The App (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the functionality described in the App description or through new features as they are introduced, and to record usage metrics; (ii) affect preferences or data stored on your device; and (iii) collect personal information as set out in our Privacy Policy. We are not responsible if an update or upgrade affects how the App works if this is caused by your own equipment or device not supporting the update or upgrade. You can withdraw consent at any time under certain conditions by contacting us.
1.3 Your Account
(a) Registration. Before using the Platform or Services, you must create an account with Officeable (“Account”) and provide us with information about yourself or your company. If you are registering on behalf of a legal entity, you represent and warrant that you have the authority to legally bind that entity and grant all rights, permissions, and licenses contained in this Services Agreement or any other applicable terms, in your jurisdiction of residence. Misrepresenting your affiliation or association with an entity may result in immediate termination of your Account, ineligibility to participate in any of our Services, monetary damages, and reporting to the appropriate legal authority.
(b) Account Security. You will be required to provide an email address and password to keep your Account secure (“Credentials”) and agree to keep your Credentials private and secure. You are responsible for any actions associated with your Account whether or not authorized. You are solely responsible for the actions or communications of your employees, representatives, hires, or agents (“Agents”). We are not responsible for and disclaim all liability for use of your Account by your Agents. You may not assign or transfer your Account to another party without our prior written consent.
(c) Account Updates. We may ask that you update your Account or provide additional or different information at any time. This includes requiring additional details about Workspaces or payment information. You are required to update all Account information necessary to maintain compliance with this Services Agreement, including but not limited to maintaining proper contact information and payment information.
(d) Account Termination By You. You may terminate your Account at any time by notifying us. You are responsible for all activity associated with your Account made before it is closed including: (i) payment of Fees, Taxes, Fines or other charges; (ii) providing use of Workspaces to Clients as previously Booked; or (iii) other liabilities caused by or resulting from use of the Platform or Service. We may retain Content and continue to display and use any public Content (including comments or reviews of Workspaces) after your Account is terminated. Termination of your Account does not terminate any contractual arrangements you have with third parties, including any obligations to government entities for tax purposes.
(e) Account Termination By Us. Subject to applicable law, we may suspend your Account--including your ability to communicate with other users, receive payments, or complete Bookings--or terminate this Services Agreement and your Account at any time and based on our sole discretion without limitation. We are likely to terminate your account if (i) we believe that use of your Account poses a risk to Officeable, you, other users, or third parties; (ii) there is evidence of actual or grounds for the reasonable belief og potential fraud by you or on your behalf; (iii) you fail to respond to communications from us or other users; or (iv) you fail to comply with this Services Agreement and associated policies including the Community Guidelines, Social Workspace Booking Policy, Cancellation and Refund Policy, or applicable Law.
(f) Survival. Upon termination of this Services Agreement or any agreement between you and Officeable, the clauses of this Services Agreement that reasonably should survive termination will remain in effect.
1.4 Fees and Taxes
(a) Fees and Payments. You understand that Officeable may initiate charges to you for the goods or services you receive. By using our Services, you authorize Officeable to receive and/or enable your payment of applicable charges for the goods or services (including third party services like Host Services and Vendor Services) obtained through your use of the Platform and Platform Services.
Subject to applicable law, you acknowledge and accept that, as between you and Officeable, Officeable may revise charges for any services obtained through use of the Platform at any time in Officeable’s sole discretion. Officeable will make reasonable efforts to inform you of the charges incurred through your use of the Platform Services, but you shall be responsible for all charges incurred under your Account regardless of your awareness of such charges. The charges you incur may be owed directly to third party service providers (like Hosts and/or Vendors), and Officeable will collect those charges from you, on the third party’s behalf as their limited collection agent, and payment of such charges by you will be considered the same as if made directly by you to the third party service provider. Officeable reserves the right to otherwise collect payment from you and pursue any remedies available to Officeable in circumstances in which you are deemed liable or owing for any unpaid fees, damages, fines or other sums for which you are responsible, as decided by Officeable in its sole discretion and in accordance with this Services Agreement, the applicable policy set by Officeable, and/or the terms of the Booking Agreement mentioned in the Listing.
(b) Fees Charged by Officeable. Officeable charges services fees to its users in exchange for use of the Platform Services or for providing Concierge Services. Hosts are charged Host Fees; Clients are charged Client Fees, and Vendors are charged Vendor Fees (collectively “Service Fees”). Service Fees are described in more detail on our Fees Overview. All applicable Service Fees and Taxes will be displayed to the applicable user prior to completion of a Booking. Officeable reserves the right to alter or amend its fees at any time and such changes will become effective after reasonable notice has been given.
(c) Host Charges and Additional Fees. A Booking provides a limited use of a Workspace or Vendor Service as described in the listing and Booking Agreement, if applicable, for which the Host charges a fee (the “Booking Price”). Where Host Services or Host Add-Ons are provided to supplement the use of a Workspace, such services must be processed through our Platform. A Host may sometimes also charge a Cleaning Fee in association with the use of a Workspace. If the Host offers Host Add-Ons in a Booking, the Host may also charge a Host Add-On Fee. If you use a Workspace or Vendor Services beyond that specified in your agreement with another user you will be responsible for payment of additional Fees (“Additional Fees”) as described on the Fees Overview. Additional Fees are determined based on the factors described in the Listing. As a Client, you are solely responsible for any damage done to the Workspace or the Amenities by anyone attending or working at your Workspace Booking. Hosts must notify us within 72 hours of a Client exceeding the permitted use of the Workspace and specifically request payment of Additional Fees. Users agree that Officeable may, in its sole discretion, determine whether a Host is entitled to receive Additional Fees in accordance with this Services Agreement, the applicable policy set by Officeable, and/or the terms of the Booking Agreement between the Client and Host mentioned in the Listing.
(d) Most Favored Customers. Hosts and Vendors agree that any rate charged to Clients through the Platform will be equal to or better than those made available through their own or any third-party booking or other distribution channel. Any rules, restrictions, policies, and/or conditions (including rules associated with cancellation) applicable to any Workspace or Service that Hosts or Vendors make available on the Platform shall be no more restrictive than those applicable to any comparable Workspace or Service that such Hosts or Vendors make available through their own or any third-party booking or other distribution channel.
(e) Prepaid Fees. Certain Bookings may require you to provide a portion of prepaid Fees or a refundable amount (“Deposit”) in advance. All Fees and Deposits, as applicable, will be identified prior to completing your Booking. If held by Officeable, at our option, Deposits may be credited to your Booking or returned when the Workspace is returned in acceptable condition and free of any material damage. While we may facilitate the collection of Fees and Deposits for Hosts, subject to applicable law, once remitted to Hosts, we are not responsible for the return of Fees or Deposits to Clients, where applicable.
(f) Taxes and Fines. You are solely responsible for payment of all taxes, levies, penalties, and other costs imposed by any taxing authority or government agency related to Listing or Booking Workspaces or Vendor Services including any sales or occupancy tax, indirect taxes such as valued added tax (VAT) or goods and services tax (GST), usage or permitting fees, duties, and other taxes imposed by municipalities, states, provinces, territories, or governments through regulation, ordinance, law, or judicial or regulatory interpretation (collectively “Taxes”). Except as required by Law, Officeable will not calculate, track or pay Taxes or submit Tax reporting on your behalf. You are responsible for all Taxes owed for Booking or Listing a Workspace, or providing or using Vendor Services including, without limitation, accurate calculation of Taxes due, timely remittance of Taxes to the appropriate taxing authority and maintenance of any required records and accounts. If any taxing authority demands that we pay such Taxes on your behalf, you are immediately liable to us for such Taxes and will reimburse or pay Officeable for such Taxes upon demand. You are also responsible for any penalties arising from your failing to comply with this Services Agreement including those issued by regulatory or taxing authorities, law enforcement, fire code or safety agencies, or other third parties; or that may be issued by us for losses we or users incur that are based on your failing to comply with this Services Agreement or misuse of the Platform, Services, Workspace, or Vendor Services (collectively, “Fines”). You understand and agree that Officeable does not provide you with any advice or guidance of any kind or nature regarding Taxes and that you have been advised to consult with your tax advisor for any required advice or guidance regarding Taxes.
(g) Payment. You will timely and fully pay any Fees, Deposits, Taxes, Fines, or other amounts you owe under this Services Agreement. If you owe amounts and we are unable to receive payment through the Platform for any reason, then we may require that you pay through other means (such as direct debit, wire transfer, or cashiers’ check). We may set-off any amounts owed to us through collection of funds that would otherwise be payable to you through the Platform. You are responsible for any costs or expenses associated with our recovering Fees, Taxes, or Fines owed, including our legal fees or expenses. In our discretion, any late payments of more than 7 days may incur a late charge of up to ten percent (10%) and accumulate interest of twenty-five percent (25%) per annum until delinquency is resolved. We may use any legal means available to us to collect delinquent payments, including collections agencies or court filings.
(h) Payment Processing. Acceptance and payment of funds between users or Officeable on the Platform (“Payment Processing”) is provided by Stripe. By agreeing to this Services Agreement or continuing to operate as a Host or Vendor on Officeable, you agree to be bound by the terms and conditions exerted by any card payment operator. As a condition of using Payment Processing, you must provide accurate and complete information about you and your business and you authorize us to share this information with the card payment operate. All bank and credit card information is sent directly to and stored with the card payment operator using their security protocols. Officeable does not store your payment information on its systems and shall not have any responsibility for the safety or security of that information. Your use of Payment Processing is conditioned upon your compliance with the terms and conditions of the card payment operator, and you may not be able to use the Platform should the card payment operator suspend your access to its services. We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions.
(i) Appointment of Officeable as a Limited Collection Agent. Each user (such as Hosts, Vendors, or Clients who facilitate certain transactions through our Platform) who collects payment for services provided via the Platform (“Collecting User”) hereby appoints Officeable as the Collecting User’s payment collection agent solely for the limited purpose of accepting funds from other users purchasing such services (“Paying User”).
Each Paying User acknowledges and agrees that, notwithstanding the fact that Officeable is not a party to the agreement between you and the Collecting User, Officeable acts as the Collecting User’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Collecting User. Once a Paying User makes payment of funds to Officeable, the Paying User’s payment obligation to the Collecting User for the agreed upon amount is extinguished, and Officeable is responsible for remitting the funds to the Collecting User in the manner described in this Services Agreement, which constitutes Officeable’s agreement with the Collecting User. In the Workspace Booking that Officeable does not remit any funds, the Collecting User will have recourse only against Officeable and not the Paying User directly.
Each Collecting User agrees that payment made by a Paying User through Officeable shall be considered the same as a payment made directly to the Collecting User. The Collecting User will provide the purchased services to the Paying User in the agreed-upon manner as if the Collecting User has received the payment directly from the Paying User. Each Collecting User agrees that Officeable may refund the Paying User in accordance with this Services Agreement (including all applicable terms referenced herein) and each Collecting User understands that Officeable’s obligation to pay the Collecting User is subject to and conditional upon successful receipt of the associated payments from Paying User. Officeable shall be obligated to make payments to Collecting User only for such amounts that have been actually received by Officeable from Paying User in accordance with this Services Agreement. In accepting appointment as the limited payment collection agent of the Collecting User, Officeable assumes no liability for any acts or omissions of the Collecting User.
Section 2: Platform and Service
2.1 Using the Platform
You are responsible for making all arrangements necessary for you to have access to the Platform and for ensuring that all persons who access the Platform through your Internet connection are aware of and abide by all applicable terms, including this Services Agreement. Officeable may require additional conditions or requirements to access and use the Platform, or specific areas or features of the Platform, at any time and for any reason. Access to or use of certain features of the Platform may be subject to additional policies or guidelines or may require you to accept additional terms and conditions. In the event of a conflict between the Services Agreement and the additional terms and conditions for a specific area of the Platform, the latter terms and conditions will take precedence with respect to that specific area of the Platform, unless otherwise specified.
2.2 Ownership, License, and Restrictions
(a) Officeable’s Intellectual Property. Officeable owns all rights, titles, and interests in the Platform and Services, and all intellectual property embodied or contained in them (individually and collectively, “IP”). IP includes all registered or potential patents, copyrights, trademarks, trade secrets, and other proprietary rights. Through your Account, we grant you a limited, temporary, revocable, non-transferable, non-exclusive license to use the Platform and Service for the purposes described in this Services Agreement and only as provided to you through the Platform. This license does not constitute a transfer of ownership or grant you any additional rights to use the IP. You may not register, claim ownership in, or sublicense the Platform, Services, or IP; use the Platform, Service, or IP in violation of this Services Agreement or Laws; or reverse engineer or copy all or any portion of the Platform, Service, or IP (except as expressly permitted). Subject to applicable law, we may suspend or close your Account and pursue legal action against you if we believe or determine that your use of the Platform, Service, or IP exceeds the scope of this grant; or that you are attempting to hack or disrupt the use of the Platform, Service, or IP by others; or that you are otherwise interfering with the normal operation of the Platform or Service.
(b) Use of Officeable’s IP. We may provide you logos or other digital media (“Logos”) to help you advertise your Workspace to potential Clients. Where provided, you agree to use Logos only to advertise your Workspace. You may not use any Logos, the Platform, or the Service for any unlawful or competitive use or in a manner that harms or tarnishes the Officeable brand or reputation; and you are prohibited from modifying or using Logos in any manner that is inconsistent with our authorization or guidelines. We may terminate your right to use any Logos at our discretion upon notice to you in which event you shall cease using any such Logos.
(c) Third-Party Rights. Some features of the Platform are services provided by third parties. For example, location data feature may be provided by MapBox. Your use of those features is subject to that company’s Terms of Use. If you click on a link to third-party sites or services you will be directed to a site or service we do not control, and may be subject to different terms and conditions.
(d) Downloading from the Apple App Store The following additional terms and conditions apply with respect to any app that Officeable provides to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):
You acknowledge that this Services Agreement is between you and Officeable only, and not with Apple, Inc. (“Apple”).
Your use of the iOS App must comply with Apple’s then-current App Store Terms of Service.
Officeable, and not Apple, is solely responsible for our iOS App and the services and content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to our iOS App.
You agree that Officeable, and not Apple, are responsible for addressing any claims by you or any third-party relating to our iOS App or your possession and/or use of our iOS App, including without limitation (a) product liability claims; (b) any claim that the Services fail to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation. You agree that Officeable, and not Apple, shall be responsible, to the extent required by this Services Agreement for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to our iOS App or your possession and use of our iOS App.
You agree to comply with all applicable third-party terms of agreement when using our iOS App.
The parties agree that Apple and Apple’s subsidiaries are third-party beneficiaries to this Services Agreement as they relate to your license of the iOS App. Upon your acceptance of this Services Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Services Agreement against you as they relate to your license of the iOS App as a third-party beneficiary thereof.
2.3 Prohibited Uses
In addition to complying with our Community Guidelines, you may use the Platform and Services only for lawful purposes and in accordance with this Services Agreement.
You agree not to use our Platform and Services: (a) In any way that violates any applicable federal, state, provincial, territorial local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries); (b) For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise; (c) To send, knowingly receive, upload, download, use or re-use any material which does not comply with the standards for content outlined in this Services Agreement and Community Guidelines; (d) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation; (e) To impersonate or attempt to impersonate Officeable, a Officeable employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing); (f) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of our Platform, or which, as determined by us, may harm Officeable or users of our Platform or Services, or expose them to liability; or (g) To harvest, collect or store any information (including personal information) of another user or use any such information found on the Platform or Services without the express consent of such users.
Additionally, you agree not to: (a) Use our Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Services, including their ability to engage in real time activities through the Services; (b) Use any robot, spider or other automatic device, process or means to access the Services for any purpose, including monitoring or copying any of the material on the Platform; (c) Use any manual process to monitor or copy any of the material on the Platform, or for any other unauthorized purpose without our prior written consent; (d) Use any device, software or routine that interferes with the proper working of our Services; (e) Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful; (f) Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of our Platform or Services or any server, computer or database used to provide our Services; (g) Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack; (h) Act in a manner that is damaging to Officeable’s reputation and/or goodwill; (i) Scan, probe, test the vulnerability of the Platform or any network connected to the Platform; (j) Directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from Officeable; (k) Directly or indirectly conduct, promote, or facilitate business in countries and/or with nationals or members of governments that are subject to embargoes or trade sanctions; (l) Export items, Content, or materials to prohibited parties or countries, as identified in applicable export and import regulations; or (m) Otherwise attempt to interfere with the proper working of the Services.
2.4 Content on the Platform
(a) Posting Content. When creating or using the Platform and Services, you may be asked to or may voluntarily provide information about yourself, a Workspace, a Host Service, a Vendor Service, comments, or other information including text, images, or videos (collectively, “Content”). You represent and warrant that you are authorized to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. You may not provide any Content that is copyrighted by third parties without their express permission. You grant Officeable a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform or Services) or external use (such as in marketing or online advertising). If you cannot provide us the above grant then you may not provide Content to us. You agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights. By submitting or posting Content, you also agree to waive any moral rights in and to such Content.
(b) Accuracy of Content. You will only provide Content to us that you own or have authorization to provide, and ensure that Content is accurate and complete. You must keep any Content current. We reserve the right, but shall not be obligated, to use public and private data sources to validate the accuracy of any Content. This may include validating your identity or business information, or verifying information about Workspaces. You will provide us with any additional information to verify the accuracy or completeness of any Content that you provide and we may condition your use of the Platform or Service on our ability to verify the accuracy and completeness of this Content. If you do not provide required Content to us when we request it, we may suspend or terminate your Account, cancel any Bookings you have made or received, withhold payment, and/or impose and collect Fines.
(c) Prohibited Content. You may never post any Content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of other users; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Workspace; (v) contains marketing or promotional content unrelated to the details of a Workspace; or (vi) includes sensitive personal information, including payment, contact information, or personal account details. You will not knowingly or negligently provide any Content that contain viruses, Trojan horses, and other harmful content (collectively, “Viruses”). While we attempt to identify any Viruses, we are not liable for and disclaim all responsibility for ensuring that Content is free from Viruses.
2.5 DMCA Notices
If you believe that any Content posted violates your copyright, please notify us at [email protected]. This notice should identify the specific Content and provide us with evidence of your ownership of the copyright or authorization to enforce the rights of the copyright owner. We will internally review alleged violations but may not send you a response each time notifying you of the results of our review. Any information you provide to us may be shared with other users, third parties, or law enforcement to help assess the claim of infringement or remove infringing content. We will remove any content we determine to be infringing consistent with our obligations under the Digital Millennium Copyright Act (DMCA).
2.8 Feedback
We appreciate any ideas, suggestions, or feedback you voluntarily provide to help us improve the Platform or Services (“Feedback”). Any Feedback you provide us is ours to use, register, modify, monetize, and otherwise use. You grant us all title and interest in any Feedback you provide to us and, if necessary, agree to assist us in establishing our ownership. You acknowledge that you will not receive any compensation for providing us Feedback.
2.9 Privacy; Data Security
(a) Privacy. Officeable is, at all times, considered the controller of personally identifiable information collected through the Platform. Personally identifiable information (“PII”) means any data collected or obtained by or on behalf of Officeable in connection with this Services Agreement or through the Platform that identifies, may be used to identify, contact, or locate a person to whom such information pertains, or from which identification of an individual person can be derived. PII includes, but is not limited to: name, photographic likeness, physical address, email address, IP address, phone number, credit card number(s), bank account routing numbers, or other similar information. Our practices related to PII collected by or through the Platform are disclosed in our Privacy Policy (accessible at https://www.officeable.com/privacy-policy). As between us and a Host, disclosure of PII in connection with a Booking or an Workspace Booking shall not be deemed a sale of PII, but an intentional disclosure at the direction of the Client or end-user whose PII is subject to disclosure. Neither party shall be deemed the service provider, processor, custodian, or agent of the other party with respect to the PII shared pursuant to this Services Agreement. However, in the event applicable Laws prohibit such action, Hosts shall not sell the PII received from us in connection with this Services Agreement without first providing the individual to whom the PII pertains the right to opt-out of such sales. Each party is solely responsible for its own compliance with any Laws related to privacy and data security to which that party is subject. Notwithstanding the foregoing, Officeable may anonymize, pseudonymize, or aggregate any information, including personal information or Content, and use this information in a non-identifiable form for any purpose including improvement of the Platform or Services, or creating or distributing public marketing collateral.
(b) Data Security. Only duly authorized Officeable personnel or contractors are permitted to access a User’s non-public information (“Personal Data”), and only to fulfill the obligations of this Services Agreement. Officeable shall immediately notify Users of any known or suspected security breach that may result in the unauthorized use, access, disclosure, alteration, or destruction of Personal Data. Officeable shall immediately notify Users of any legally binding request for disclosure of Personal Data by a governmental authority and shall provide Users with an opportunity to waive his/her/its rights or to seek a protective order, unless Officeable is prohibited by Laws from doing so. Officeable represents and warrants that our collection, access, use, storage, disposal, and disclosure of Personal Data collected in performing the Services does and will comply with all Laws. Officeable shall comply with Payment Card Industry Data Security Standard (“PCI DSS”) requirements for any payment data, as prescribed by the PCI Security Standards Council, and will ensure that any third party with whom Officeable now contracts or may contract in the future to process payments or otherwise store payment data is PCI DSS compliant.
2.10 Support
We provide you basic information to help you use the Platform and Services at our Support Site. While we try to maintain accurate support information, we are continuously improving the Platform and Services and cannot guarantee that the information provided through our Support Site is always accurate or current. While we may also provide email or phone support from time to time, we cannot guarantee that you will, where provided, receive a response within any specific timeframe.
Section 3: Officeable Services
3.1 Terms Applicable To Hosts
(a) Listings. When you make a Workspace available for Bookings (“List” a Workspace) as a Host, you must provide all required details about the Workspace including a description, how it may be used, the cost of a Booking, availability, a list of any facilities, current pictures, rules, and other details about its potential uses and condition (collectively, “Description”). This includes details regarding use of any amenities, furniture, equipment, Host Add-Ons available at an additional charge, or fixtures that are part of or in the Workspace (collectively, “Amenities”). While it is important to communicate excitement and the benefits of your Workspace, the Description must be accurate and give potential Clients a reasonably accurate understanding of how they may use the Workspace for their Workspace Booking, including the disclosure of any deficiencies, restrictions, or applicable policies. Any terms or conditions included in your Listing must not conflict with this Services Agreement or applicable policies unless expressly permitted by Officeable in writing. For example, you may not (i) modify or expand a Client’s financial responsibilities or limit a Client’s ability to seek recourse or restitution under this Services Agreement, (ii) violate the Community Guidelines or Laws, or (iii) require Clients to pay you directly outside the Platform.
(b) Permission to List And Book Workspaces. You represent and warrant that you are permitted under applicable Laws to List and confirm a Booking of any Workspaces provided, that Workspaces comply with applicable Laws, and that you will reasonably facilitate and not obstruct the use of a Workspace as Booked by a Client. Hosts acknowledge and agree that they may not List or confirm a Booking for any Workspaces that they do not own or for which they do not otherwise have express permission to List. Hosts represent and warrant that they are authorized (e.g., by the owner of any applicable Workspace) to enter into the Services Agreement and participate in all requirements for the Listing, Booking, and collection of Payments, or other terms pertaining to Hosts. In addition, you represent and warrant that any Listing you post, any Booking of a Workspace, or a Client’s use of a Workspace will not breach any agreements you have entered into with any third parties, including but not limited to, lease agreements, homeowners associations, condominium associations, facilities managers, property managers, or other agreements, and will comply with all applicable laws, rules, regulations, restrictions (including having permits, licenses, and/or registrations), or other terms placed on the Workspace or use of the Workspace.
(c) Bookings. Bookings are created when you accept a booking request, receive an acceptance to a custom offer you have submitted to a Client, or enable your Listing to be booked without prior approval (“Instant Booking”) by a Client. Bookings are a legally binding agreement between you and a Client which means you are required to provide the Workspace and Host Services as described in your Listing and according to the terms agreed to in your Booking. You also agree to pay the applicable Service Fees to Officeable.
(d) Booking Price. You are solely responsible for setting the Booking Price (including applicable Taxes, Cleaning Fees, and Hosts Services Fees). You may not raise the Booking Price for a particular Client after the Client accepts the Booking, but may alter prices based on the addition or deletion of Host Add-Ons prior to the Workspace Booking. Officeable may determine, in its sole discretion, to refund the Client part or all of the Booking Price in accordance with its policies.
(e) Conditions of the Workspace. You are responsible for maintaining the Workspace and Amenities so that Clients may reasonably use them as provided in the Description and Booking. Workspaces and Amenities must be in good working order and provided to Clients in a safe, clean and usable condition. Any plumbing, electrical, structural or other physical deficiencies or defects must be corrected or disclosed before you List a Workspace. Except as specified in a Booking Agreement, all water, electricity, HVAC and other utility services (exclusive of telephone and data services) shall be provided with the Workspace at no additional cost. The condition of the Workspace must be broom-clean and accurate to its portrayal on your Listings. Officeable is not responsible or liable for deficiencies or inaccuracies of the Workspace conditions or amenities.
(f) Booking Agreements. In certain cases, we may elect to require a supplemental Booking Agreement with your Listing that includes all or part of the Description including a listing of any Amenities and any additional terms and conditions. Where required, the Booking Agreement will incorporate this Agreement and supplement and be a part of the binding agreement between you and a Client. Except where approved by Officeable, Booking Agreements with supplemental clauses may not impose rules or limitations on use that are materially different than those listed in the Description, include any additional contractual obligations, or alter Clients’ or Hosts’ liabilities.
(g) Booking Confirmations & Notices: Unless specified otherwise, any Booking Confirmations required under this agreement, will be automated, provided electronically and sent on your behalf to the respective Client and/or Vendor by Officeable via email, or any other contact method we enable you to provide. You will retain the ability the ability to customize some contents of this message.
(h) Recordings. During their Workspace Booking, Clients may photograph, film, or otherwise record events when using Workspaces and Amenities (“Workspace Booking Recordings”). Except as expressly prohibited by federal, state, provincial, territorial, local or other governmental Laws or as otherwise set forth in the Description or any Booking Agreement, you grant to any Client that Books a Workspace a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense Workspace Booking Recordings that may include or identify the Workspace or Amenities.
(i) Surveillance. As a Host, if you have any type of security camera, surveillance equipment or other recording device in or around your Workspace, you are required to disclose it in the Listing, even if it is not turned on or functional. You are also required to disclose how a Client may be monitored if a recording will take place. Hosts are not permitted to have any security cameras or other recording devices in private spaces, such as bedrooms or bathrooms, regardless of whether they have been disclosed. For the avoidance of doubt, a private space will not include any portion of a Workspace that has been Booked to carry out a commercial purpose (for example, a photo shoot for bedding which takes place in a bedroom).
(j) Conduct and Fees. As a Host, you are solely responsible for ensuring that Workspaces and Amenities comply with all applicable Laws including any alcoholic beverage laws, local ordinances related to the condition, licensure, or registration of Workspaces for use by Clients, and payment of Taxes. We may condition your continued use of the Platform or Services on your providing proof, to our reasonable satisfaction, of your compliance with Laws at any time. All Fees owed by Hosts are subject to Fees Overview, Cancellation and Refund Policy. Hosts are responsible for their own acts and omissions as well as the acts and omissions of any individuals who work or reside at or are otherwise present at a Workspace at your request or invitation, excluding the Client and any individuals the Client invites to the Workspace. If Officeable, in its sole discretion, determines that a Client is entitled to receive a refund in accordance with this Services Agreement, the applicable policy set by Officeable, and/or the terms of the Booking Agreement between the Client and Host mentioned in the Listing, after the Host has already been paid, Officeable will be entitled to recover the amount of any such refund from the Host, including by subtracting such refund amount out from any future payments due to the Host.
(k) Preparation for and Supervision of Workspace Booking. As a Host, you are solely responsible for (i) preserving and protecting your Workspace and Amenities by removing and/or securing valuable, vulnerable or sensitive items, (ii) determining the appropriate types and intensities of permitted uses in your Workspace, (iii) evaluating the appropriateness of potential Clients, and (iv) supervising and monitoring the Workspace and Amenities and your Client’s use of the Workspace and Amenities for the Workspace Booking, to the extent (if any) you as Host determine in your sole judgment. As a Host, you may subject to applicable law terminate an Workspace Booking or Booking at any time and without advance notice or repayment of any Payments to a Client if you determine that (i) a Client has materially misrepresented the proposed Workspace Booking or Booking; (ii) the Workspace Booking as actually planned or undertaken is not in compliance with the originally proposed Booking or the terms of this Services Agreement; (iii) permitting the Booking to continue would endanger the safety or security of the Workspace of your tenants and residents; or (iv) the Booking creates an unreasonable noise, odor, nuisance, or otherwise disturbs the quiet enjoyment of the Workspace or your tenant’s or your ability to conduct the day-to-day business operations of the Workspace.
(l) Provision of Alcoholic Beverages. If a Host sells alcoholic beverages, the Host represents and warrants that: (a) it holds a valid, current alcoholic beverage license from the state, province, territory, and/or local licensing authorities that permits sales of alcohol directly to consumers; (b) that it currently complies and will comply with all alcoholic beverage laws; and (c) that it is responsible to alcoholic beverage authorities for activities or Bookings made on Officeable and any orders of alcohol beverages under this Agreement. Host shall maintain all alcoholic beverage permits and licenses necessary and retain order records necessary to provide alcoholic beverage services as required by all applicable alcoholic beverage laws. Host acknowledges and agrees that orders will be fulfilled based on and under its legal rights under its alcoholic beverage licenses.
(k) Insurance. You shall acquire and maintain all insurance as required by Law and suitable for you or your business. You are solely responsible for understanding and evaluating what insurance is appropriate to cover damage, loss, injury, legal liability, and other harm specific to you, your business, your Attendees, third parties, the Workspace (including personal property within), and deciding what type of coverage, limits and providers are appropriate for you.
3.2 Terms Applicable to Clients.
(a) Bookings. Bookings are created when a Host accepts your booking request or enables their listing to be booked without prior approval via the Instant Booking feature. Bookings are a legally binding agreement between you and a Host and are subject to any additional terms and conditions that the Host has outlined in their listing description or via messaging, any supplemental Booking Agreements, and other terms set forth by the Host, which will be provided to you prior to confirmation of a Booking. A Booking creates a contractual relationship between users. Upon Booking a Workspace, a Client is (i) granted a limited, temporary, revocable license to use a Workspace, and (ii) if applicable, a contract for Vendor Services, in the manner, for the time, and subject to all restrictions provided, subject to this Agreement, and as confirmed through the Platform. The scope of the use—including times, specific fees, and other additional terms or limitations—may also be included in or supplemented by a separate Booking Agreement that incorporates the terms and conditions of this Agreement and referenced policies.
(b) Booking Confirmation. Clients must have a valid Account in order to complete Bookings. Bookings can be completed by following the Booking process for the applicable Workspace. Clients are encouraged to review the Workspace Description, applicable services descriptions, and confirm availability prior to Booking a Workspace, Host Services, or Vendor Services. Some Workspaces and services may require additional or supplemental verification in order to confirm a Booking. For example, Clients may be required to verify their age in order to Book certain Workspaces or to purchase alcoholic beverages for an Workspace Booking. Applicable Fees and other charges (e.g. a Deposit, if applicable) will be shown before you complete your Booking. You are responsible for all Fees, charges, and Taxes associated with the Booking. All Bookings are subject to our Cancellation and Refund Policy.
(c) Limited Licenses for Bookings. When you Book a Workspace, you are provided a license to enter, occupy, and use the Workspace only as described in the Booking and confirmed by the Host, subject to this Services Agreement and any Booking Agreement. A Booking does not provide you a lease or access or use of the Workspace beyond the specified time and Description. Hosts retain the right to re-enter the Workspace in accordance with your agreement with the Host.
(d) Conduct and Fees. You agree to comply with the Community Guidelines and any Booking Agreements throughout the Booking and use the Workspace or Vendor Service only as permitted or agreed upon and consistent with the Description, and assure that any attendees do the same. During your Booking, you are responsible for (i) the behavior and acts of any attendees, service providers, or others that access the Workspace, (ii) ensuring that the use does not exceed any limitations identified in the Booking, (iii) coordinating the timely setup or breakdown of your Workspace Booking, and (iv) complying with applicable Laws including acquiring any required licenses or permits for your Workspace Booking, hiring security personnel for larger Workspace Bookings, COVID legal mandates, or limiting noise to certain times of the day. You are responsible for and accept all liability for any damage done to the Workspace or Amenities during your Workspace Booking by attendees or service providers whether intentional or not, for your failure to comply with applicable Laws, and for any Fines you incur. You agree to return the Workspace to the Host in substantially the condition as provided to you or as otherwise agreed in any Booking Agreement and consistent with the Community Guidelines, and to promptly notify Hosts of any damage done to the Workspace or Amenities. All Fees owed by Clients are subject to the Fees Overview and Cancellation and Refund Policy.
(e) Cancellation and Refunds. All Bookings are subject to a grace period, which provides a refund for Bookings cancelled within twenty-four (24) hours from receipt of a Booking confirmation, so long as the cancellation is not forty-eight (48) hours prior to an Workspace Booking start time. Cancellations and any refunds that may be available to you are subject to our Fees Overview and Cancellation and Refund Policy. To cancel a Booking, the Client must submit a request to cancel to the Host. In the event of an authorized cancellation of a confirmed Booking, or if Officeable cancels a confirmed Booking at any time prior to an Workspace Booking, Officeable may, in its sole discretion, issue (i) a partial or full refund; or (ii) a dollar-for-dollar credit (“Officeable Credit”) that may be applied towards a future Booking.
(f) Holdovers and Additional Fees. You agree to leave the Workspace no later than the end-time of your Workspace Booking or at such other time as mutually agreed upon between you and the Host. If you stay past the agreed upon end-time without the Host’s permission, you no longer have a license to use or stay in the Workspace and the Host is entitled to use lawful means to force you to leave the Workspace. Additionally, you agree to pay to Host an overtime charge (“Overtime Charge”) as well as all applicable Client Fees, Taxes, and other expenses incurred by the Host. We may calculate the Overtime Charges based on your exceeding the time (for example, a calculated hourly rate billed in 30-minute increments). You may also be charged for other costs associated with your exceeding the permitted usage of the Booking (for example, exceeding the number of Workspace Booking attendees) (“Over Capacity Fees”). Officeable may charge an additional Service Fee for any Overtime Charges, Damages, or any other charges assessed by Host using the Platform. You may read more about all fees and charged in our Fees Overview. If Officeable, in its sole discretion, determines that a Host is entitled to additional fees, charges, or damages in accordance with this Services Agreement, the applicable policy set by Officeable, and/or the terms of the Booking Agreement between the Client and Host mentioned in the Listing, Officeable will be entitled to collect any such sums from you required to satisfy the outstanding obligation. Officeable reserves the right to otherwise collect payment from you and pursue any remedies available to Officeable in this regard in situations in which you are responsible for fees, charges, or damages, including, but not limited to, in relation to any payment requests made by Hosts.
(g) Using Host Services. You are responsible for evaluating the description, costs, restrictions, and applicable terms for any Host Services provided by the Host in connection with a Booking. You are responsible for identifying and complying with all laws, rules, regulations, and restrictions applicable to your use of any Host Services. Subject to applicable law, we are not responsible for and disclaim all responsibility for and liability resulting from Hosts’ actions or failure to act, for the nature or quality of any Host Services, and for any loss or injury you or others sustain arising out of or related to Host Services.
(h) Using Vendor Services. You may have the ability to Book Vendor Services as part of your Booking. Vendors are independent third-party contractors and are not affiliated with, or under the control of, Officeable. Vendor Services may be available to Book through the Platform or we may help you do so through Concierge Services. You understand that Vendor Services are provided by Vendors and not Officeable. Subject to applicable law, we are not responsible for and disclaim all responsibility for and liability resulting from Vendors’ actions or failure to act, for the nature or quality of any Vendor Services, and for any loss or injury you or others sustain arising out of or related to Vendor Services. You acknowledge that Officeable may be paid compensation by one or more Vendors in connection with a Booking of Vendor Services.
(i) Using Concierge Services. Officeable may provide Concierge Services to help coordinate Bookings or Vendor Services for your Workspace Booking. Concierge Services may not be available in every city or region and we cannot guarantee that there will be Concierge Services available for specific Workspaces or Concierge Services to fit your specific needs. Where provided, we act as your agent for the limited purposes of identifying Workspaces and/or Vendor Services that meet your specifications. We will submit any proposals to you for review and acceptance through the platform or via written confirmation. If accepted, we will coordinate any communication and payments between you and the Host or Vendors resulting from the Concierge Services. We charge additional Fees for use of Concierge Services which will be included in the total amount of Fees owed. You remain obligated to pay us any Fees for Concierge Services even if Vendor Services (other than Host provided Vendor Services) are confirmed or paid for outside the Platform.
(j) Alcoholic Beverages. Officeable does not produce, distribute or sell alcoholic beverages, but may relay order information to licensed retailers and/or manufacturers (“Licensees”) who may provide for the sale of alcoholic beverages, either as: (i) a Host listing Workspaces where alcoholic beverages are sold; (ii) a Host offering Host Services; or (iii) Vendor Services coordinated through Concierge Services. Neither Licensees nor Officeable sell alcohol to persons under the age of 21 or under the age of 19 in most Canadian provinces and territories. By using this Platform for Services related to alcoholic beverages you acknowledge, affirm, and represent to us that you are over the legal age required to buy alcoholic beverages. We make every effort to ensure that alcoholic beverages are not offered, sold, served, or delivered to anyone who is under the age of 21. By using this Platform, you are acknowledging that the person receiving any shipment of alcoholic beverages from a Licensee is over the age of 21. You also agree that any alcohol purchased from a Licensee is intended for personal consumption and not for resale. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use, you may not use the Platform and Services. If you misrepresent your age in order to obtain or provide alcohol to a person under the age of 21, we will report this to the appropriate authorities for prosecution to the fullest extent allowable by law. If we are held liable for any reason based on a misrepresentation of your age, you agree to indemnify us and/or reimburse us for all costs, expenses (including legal fees) and damages we and they suffer or incur.
(k) Attendees. You are responsible for your own acts and omissions as well as the acts and omissions of your invitees or other individuals to whom you provide access to the Workspace (collectively referred to as “Attendees”), excluding the Host and the Host’s invitees, if applicable. Clients are required to ensure that Attendees meet any requirements set by the Host for a Workspace or Workspace Booking, and are made aware of and agree to any terms, conditions, rules, policies, or restrictions set by Host. You agree that you are responsible for ensuring that all minors are accompanied by an adult responsible for them and that you are legally authorized to act on behalf of any minor Attendee.
(k) Insurance. All Clients must obtain a COI Certificate of Insurance for their own purposes. Clients shall acquire and maintain all insurance as required by Law and suitable for you or your business. Clients are solely responsible for understanding and evaluating what insurance is appropriate to cover damage, loss, injury, legal liability, and other harm specific to them, their business, their Attendees, third parties, the Workspace (including personal property within), and deciding what type of coverage, limits and providers are appropriate for them. Clients agree to provide their Certificate of Insurance for their reservation by emailing it to [email protected]. If the Client’s Certificate of Insurance has not been received, it is assumed the Client has obtained their own insurance. All Clients agree to hold Officeable and the Host harmless for any damages or theft to their belongings during their reservation. The Client agrees to be held responsible for any damages occured to the Host's property or belongings during their reservation.
3.3 Insurance
Clients and Hosts shall acquire and maintain all insurance as required by Law and suitable for you or your business. Clients and Hosts are solely responsible for understanding and evaluating what insurance is appropriate to cover damage, loss, injury, legal liability, and other harm specific to you, your business, your Attendees, third parties, the Workspace (including personal property within), and deciding what type of coverage, limits and providers are appropriate for you. Clients and Hosts agree to hold Officeable harmless for any damage to or theft of their property or personal property.
3.4 Supplemental Insurance
Officeable may, in its sole discretion, obtain and maintain supplemental insurance policies providing limited supplemental protection of Hosts against liability to Clients, Workspace Booking attendees or third parties for personal injury or property damage sustained by Clients, Workspace Booking attendees or third parties (a “Host Policy”). Where we elect to provide a Host Policy, this does not cover damage to the Workspace or Amenities and does not eliminate or reduce your obligation to maintain insurance as provided in Section 3.3. Further, where provided, recovery under a Host Policy will be (i) available only where a Host fully complies with this Services Agreement, (ii) supplemental to any insurance maintained by Hosts, (iii) limited to the terms, conditions, and exclusions of the Host Policy, (iv) subject to the then applicable claims procedure established by Officeable and the issuer of the Host Policy, and (v) subject to a Host promptly notifying the Officeable Customer Experience Team of any potential claims. Further, Officeable or its insurers may amend, modify, or terminate any Host Policy at any time, with or without notice to you.
3.5 Damage and Cleaning Fees
(a) Damages to Workspaces. Clients are responsible for any damages that a Client or his/her/its Attendees cause to a Workspace or any personal property at a Workspace. Hosts shall report any damages along with relevant documentation (“Damages Claim”), to the Officeable team at [email protected] within 72 hours of the Workspace Booking end time. Officeable will then notify the Client of the impending Damages Claim charge. If a Client does not agree to pay a Host’s Damages Claim then the Damage Claim will be resolved through the Officeable Dispute Resolution Process in Section 4.1.
(b) Cleaning Fees. While a Host may charge a Cleaning Fee and is responsible for basic upkeep and removal of trash, Clients are encouraged to tidy up and be respectful of the space and personal belongings during the booking. Cleaning Fees may be assessed regardless of the wear and tear placed on a Workspace (or the personal property within it) during a Workspace Booking.
Section 4: Disputes, and Binding Arbitration
4.1 Disputes Between Users
Officeable encourages all users to resolve disputes informally between themselves. Users should notify Officeable of a potential User Dispute within 72 hours after a Workspace Booking and document any damage, disputes, statements, or other material facts that may impact a User Dispute and impact the enforcement of any applicable term, policy, or provision. Disputes between users may be escalated through the following process:
i) Level One: Informal Dispute Resolution Between Users. You agree to first attempt to resolve any disputes, disagreements, or claims that you have with other users (each, a “User Dispute”) in good faith through messaging via the Platform. If users are unable to mutually resolve the User Dispute, then either user may submit the User Dispute to Officeable’s Disputes Team.
ii) Level Two: Review by Officeable’s Disputes Team. If informal dispute resolution is not successful, a user may submit a User Dispute for review by submitting a written summary of the User Dispute, including any requested documentation, to Officeable’s Disputes Team at [email protected]. Where a user is covered by and tenders to supplemental insurance, such insurer may assign an adjuster to review the evidence, and Officeable will thereafter update the Host and/or Client’s account in accordance with any determination. Where supplemental insurance is omitted, Users agree to cooperate and assist the Disputes Team in good faith and to provide such information and take such actions as is requested by the Disputes Team in connection with the User Dispute.
The Disputes Team will attempt to resolve the User Dispute through communication with the users. If users agree to a resolution, or if Officeable determines in its sole discretion that a user is responsible for fees, damages, costs, refunds, or other amounts, you agree that Officeable may collect such amounts from you pursuant to this Services Agreement, any Booking Agreement, or any applicable policy. Users agree, upon Officeable’s reasonable request, to participate in a mediation or similar dispute resolution process with the other user which process will be conducted by Officeable or a third party selected by Officeable. Users will not be charged for any mediation or resolution process arranged by Officeable.
4.2 Binding Arbitration
(a) Process for Arbitration. You and Officeable agree that any dispute, claim, or controversy arising out of or relating to this Services Agreement or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Officeable Platform or Services (collectively, “Disputes”) will be settled through binding arbitration and not in a court of law, as follows:
if the amount of the Dispute is less than $25,000 U.S. dollars (“$USD), resolution shall be administered online by FairClaims (www.fairclaims.com) or another online arbitration provider of our choosing in accordance with their applicable arbitration rules and procedures effective at the time a claim is made. You consent to receive electronic service of process at the email associated with your Account. Where you are delinquent in responding to such process, you will be responsible for any legal, court, or other fees associated with the delinquency. The party filing the User Dispute will be responsible for payment of any costs associated with that filing, including costs borne by Officeable. As a part of the User Dispute, you may also seek to recover these costs if you prevail.
if the amount of the dispute, claim or controversy is reasonably $USD25,000 or more, resolution shall be before a single arbitrator and administered by JAMS. This includes but is not limited to any statutory or common law claims relating to breach, enforcement, or interpretation of this Services Agreement and any Booking Agreement. Any such arbitration will take place in the county where the Booked or Listed Workspace is located, unless you and Officeable mutually agree otherwise. The arbitrator will apply the substantive Laws of California. All claims from $USD25,000 to $USD250,000 shall be subject to the JAMS Streamlined Arbitration Rules. There will be a mandatory jurisdiction of Collin County, Texas. The loser of the arbitration pays the other side’s costs and fees.
The Federal Arbitration Act (9 U.S.C. §§ 1-16) will govern all such arbitrations under this Services Agreement. To initiate such an arbitration, a party will provide a written demand that states both the basis of the claim and the desired relief. Each party irrevocably and unconditionally consents to service of process through personal service at their corporate headquarters, registered address, or primary address (for individuals or sole proprietors). Nothing in this Services Agreement affects the right of any party to serve process in any other manner permitted by Law.
Once arbitration is initiated as provided in Subsections (1) or (2) above, the parties will share the costs of the arbitration, facilities, and arbitration reporters (as necessary) equally except as otherwise determined by the arbitrator. Each party will be responsible for its own legal fees and legal costs. The arbitrator may award the prevailing party recovery of any of the costs of arbitration or legal fees as they see appropriate.
(b) Remedies. The arbitrator may provide for any monetary or other remedies that are available under applicable Law but may not modify the terms of this Services Agreement or any Booking Agreement. The arbitrator will provide a reasoned decision addressing the specifics of the dispute. The decision is binding and not subject to appeal. The parties will act promptly to respect the decision of the arbitrator, including payment of any amounts owed or taking of any action required. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
(c) Certain Claims Excluded. Notwithstanding Section 4.2 the parties agree that any claims based on ownership or misuse of the other party’s intellectual property—including patents, copyrights, or trademarks—may be brought before the state or Federal courts located in San Francisco, California. Either party may also seek provisional remedies for injunctive relief under such claims from a court of competent jurisdiction.
(d) Applicability This arbitration section is not applicable where prohibited by law, such as certain provinces in Canada.
4.3 Class Action and Jury Waiver
Each party agrees that any action or claim arising from or related to this Services Agreement or any Booking Agreement may only be brought on an individual basis and not part of a class action or consolidated arbitration, or join claims with other users or third parties. Further, each party expressly waives its right to a jury in arbitration and court, where permitted.
You may opt-out of this class action and jury waiver described herein by emailing us at [email protected] within 30 days of your first use of the Platform or Services. You must include your name, phone number, physical address, and email address in your opt-out notice. This is your only mechanism for opting out of this Section and failure to do so as described constitutes your consent to this waiver. If you choose to opt out of this Section please note that all other provisions in this Services Agreement will remain intact and in full force and effect.
This waiver section is not applicable where prohibited by law, such as in certain provinces in Canada.
4.4 Conflict of Rules
If any provision of this Section 4 is found to be invalid or unenforceable, the reviewing court or arbitrator, as applicable, will interpret or revise the provisions only as minimally necessary to comply with Law. All the other provisions will remain enforceable and intact as written.
4.5. Confidentiality of Proceedings
Any proceedings pursuant to this Section 4 and their results will be maintained as confidential by all parties. Except as may be required by Law, the parties and those persons participating in the proceedings on their behalf will not disclose and will maintain the confidentiality of all materials, testimony, and evidence provided during the proceeding as well as the results of such proceeding. The parties agree to enter into a separate confidentiality agreement or order, as appropriate, to maintain the confidentiality of the proceedings.
Section 5: Additional Legal Terms
5.1 Disclaimers
SUBJECT TO APPLICABLE LAW, WE ARE NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR PROVISION, OR FOR THE CONDITION OR NATURE, OF ANY SPACE, HOST SERVICES, OR VENDOR SERVICES. HOSTS, CLIENTS, AND VENDORS ARE INDEPENDENT THIRD-PARTIES AND ARE NOT AFFILIATED, CONTROLLED BY, OR EMPLOYED BY PEERSPACE. HOSTS AND VENDORS SET THEIR OWN PRICES, USE THEIR OWN FACILITIES AND RESOURCES, AND MAY CONDITION USE OF SPACES OR VENDOR SERVICES AS THEY FEEL IS APPROPRIATE FOR THEIR BUSINESS.
YOU UNDERSTAND AND AGREE THAT USE OF THE PLATFORM AND SERVICES ARE AT YOUR OWN RISK. PEERSPACE IS NOT RESPONSIBLE FOR PERFORMING AND DOES NOT PERFORM BACKGROUND CHECKS ON CLIENTS, HOSTS, OR VENDORS (INCLUDING CRIMINAL OR CIVIL CHECKS); DOES NOT REVIEW THE CONDITION OF SPACES OR ENSURE THAT THEY COMPLY WITH EXISTING LAW, MEET ANY SPECIFIC REQUIREMENTS, OR ARE CONSISTENT WITH THEIR DESCRIPTION; AND DOES NOT GUARANTEE PERFORMANCE OF ANY USER OR THIRD PARTY. ANY INFORMATION PROVIDED TO YOU REGARDING USERS, SPACES, VENDORS OR VENDOR SERVICES IS ONLY PROVIDED TO FACILITATE YOUR USE OF THE PLATFORM AND IS PROVIDED “AS IS” AND WITHOUT ANY REPRESENTATION OR WARRANTY. SUBJECT TO APPLICABLE LAW, PEERSPACE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, THAT ANY INFORMATION PROVIDED THROUGH THE PLATFORM IS ACCURATE OR COMPLETE, OR THAT ANY USER, SPACE, VENDOR OR VENDOR SERVICE WILL BE PROVIDED TO YOU AS DESCRIBED. SUBJECT TO APPLICABLE LAW, PEERSPACE DISCLAIMS ALL RESPONSIBILITY FOR AND LIABILITY RESULTING FROM THE NEGLIGENCE, INTENTIONAL MISCONDUCT, OR CRIMINAL ACTIVITY OF ALL USERS OR THIRD PARTIES, OR ANY INJURY OR PROPERTY DAMAGE THAT OCCURS TO YOU, THIRD PARTIES, OR PROPERTY WHILE ACCESSING OR USING SPACES OR VENDOR SERVICES. YOU AGREE THAT BOOKINGS CARRY INHERENT RISK, AND BY USING THE SERVICES TO EFFECT A BOOKING, YOU CHOOSE TO ASSUME THOSE RISKS VOLUNTARILY. FOR EXAMPLE, ACTIVITIES OCCURRING IN CONNECTION WITH A BOOKING CARRY RISK OF ILLNESS, BODILY INJURY, DISABILITY OR DEATH, AND YOU FREELY AND WILLFULLY ASSUME THOSE RISKS IN CONNECTION WITH YOUR BOOKINGS. YOU ASSUME FULL RESPONSIBILITY FOR THE CHOICES YOU MAKE BEFORE, DURING AND AFTER YOUR BOOKING. BY MAKING OR ACCEPTING BOOKINGS, YOU REPRESENT AND WARRANT THAT, AS OF THE DATE OF THE APPLICABLE EVENT THAT YOU ARE BOOKING, YOU AND ANY ATTENDEE: (I) DO NOT HAVE A COUGH, FEVER OR OTHER SYMPTOMS OF COVID-19 OR ANY OTHER COMMUNICABLE ILLNESS; (II) HAVE NOT TESTED POSITIVE FOR COVID-19 OR ANY OTHER COMMUNICABLE ILLNESS; AND (III) HAVE NOT BEEN EXPOSED OR COME INTO CONTACT WITH ANYONE WHO HAS TESTED POSITIVE FOR COVID-19 OR ANY OTHER COMMUNICABLE ILLNESS. IN THE EVENT A HOST IS EXPOSED TO COVID-19 OR ANY OTHER COMMUNICABLE ILLNESS, HOST AGREES TO RELEASE AND HOLD HARMLESS CLIENT AND PEERSPACE FROM ALL LIABILITIES AND CLAIMS THAT ARISE IN ANY WAY FROM ANY INJURY, DEATH, LOSS OR HARM THAT RESULTS, DIRECTLY OR INDIRECTLY, FROM ANY SUCH EXPOSURE; IN THE EVENT A CLIENT IS EXPOSED TO COVID-19 OR ANY OTHER COMMUNICABLE ILLNESS, CLIENT AGREES TO RELEASE AND HOLD HARMLESS HOST AND PEERSPACE FROM ALL LIABILITIES AND CLAIMS THAT ARISE IN ANY WAY FROM ANY INJURY, DEATH, LOSS OR HARM THAT RESULTS, DIRECTLY OR INDIRECTLY, FROM ANY SUCH EXPOSURE.
THE PLATFORM AND SERVICES ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY GUARANTEE OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY FOR YOUR PARTICULAR USE, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, SUBJECT TO APPLICABLE LAW, WE DISCLAIM THAT THE PLATFORM OR SERVICES ARE FREE FROM ERROR OR VIRUSES; THAT THEY WILL NEVER CAUSE HARM; THAT THEY MEET OR BE SUITABLE FOR YOUR NEEDS OR REQUIREMENTS; THAT THEY ARE ALWAYS AVAILABLE; OR THAT THEY ACCURATELY REPRESENT SPACES, HOSTS, CLIENTS, VENDORS OR VENDOR SERVICES. WE EXPRESSLY DISCLAIM ANY OBLIGATION TO CORRECT ERRORS, EVEN THOSE THAT WE ARE AWARE OF, AND MAY CHOOSE TO DISCONTINUE OPERATION OF THE PLATFORM OR SERVICE, OR FEATURES OF EITHER, AT ANY TIME.
THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LEGAL WARRANTIES, CONDITIONS OR REPRESENTATIONS. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.
5.2 LIMITATION OF LIABILITY
THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY OR CERTAIN DAMAGES FOR CONSUMERS. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.
EXCEPT TO THE LIMITED EXTENT OF THE PEERSPACE FEES (AS DEFINED BELOW) UNDER NO CIRCUMSTANCES OR ANY LEGAL THEORY WILL PEERSPACE OR ITS AGENTS, DIRECTORS, SHAREHOLDERS, MEMBERS, PARTNERS, MANAGERS, OFFICERS, EMPLOYEES, INFORMATION PROVIDERS, DISTRIBUTORS, VENDORS, ATTORNEYS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES (WHETHER DIRECT, INDIRECT, GENERAL, COMPENSATORY, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER BASED UPON OR ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES, OR SPACES OR VENDOR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH THE PLATFORM OR SERVICES, OR ANY CONTENT CONTAINED THEREIN, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE PLATFORM AND SERVICES. AS USED HEREIN, “PEERSPACE FEES” SHALL MEAN THE AMOUNT PAID BY YOU TO PEERSPACE, EXCLUDING ANY AMOUNTS THAT WERE PAID OR PAYABLE TO HOSTS OR VENDORS, FOR USE OF THE PLATFORM OR SERVICES.
THE LIMITATION OF LIABILITY SET FORTH ABOVE APPLIES TO THE EXTENT PERMITTED BY LAW.
5.3 INDEMNIFICATION
You will indemnify, defend, pay, and hold harmless Officeable and its agents, directors, shareholders, members, partners, managers, officers, employees, information providers, distributors, vendors, attorneys, or affiliates (collectively, “Officeable Affiliates”) harmless from and against all third-party claims, liabilities, losses, damages, and related expenses (including reasonable legal expenses) (collectively, “Claims”) arising from or related to (a) provision of your Workspace (for Hosts) or Vendor Service (for Vendors), or use of Workspaces or Vendor Services (for Clients); (b) Content you provide through the Platform; (c) your failure to comply with Laws and/or the Rules; (d) your providing of information to us that is inaccurate or incomplete, (e) your breach of any of your representations, warranties, or obligations under this Services Agreement, (f) any contract or other agreement between you and any other user other than through the Platform, and (g) any bodily injury (including death) or damage to tangible or real property to the extent caused by you or your clients.
The limitation of liability set forth above applies to the extent permitted by law. This indemnification will survive termination of this Services Agreement.
5.4 Non-US Users
We may allow for use of the Service to List Workspaces outside of the United States. Where this is permitted, you will be required to ensure that your use of the Service, including Listing or Booking, as applicable, comply with all Laws specific to your country, province, or region. European users may be required to provide information to assist with our collection of VAT or other indirect Taxes, or evidence of your exemption of such Taxes.
5.5 Right to Amend
We may amend or modify this Services Agreement at any time by posting the modified Services Agreement on our website, sending you a copy via email, or otherwise communicating the amendment to you through the Platform. Your continued use of the Platform or Services after we amend or modify this Services Agreement constitutes your consent to the revised Services Agreement. If you do not agree to the revised Services Agreement, you must close your Account by contacting us.
5.6 Force Majeure; Cancelations
Officeable is not responsible or liable for nonperformance caused by telecommunications failures, nonperformance of vendors, fires, pandemics, epidemics, or other acts of nature, strife or acts of political discord, or other events outside its reasonable control (each a “Force Majeure”). Cancellations of Bookings, whether with or without cause, or caused by events outside of your reasonable control, are subject to our Cancellation and Refund Policy. Please review it carefully before Booking a Workspace or Vendor Service.
5.7 No Assignment
You may not assign this Services Agreement or any rights granted to you, including operation or management of your Account, without our prior written consent. Any attempt to do so without our prior consent will be void. We may assign this Services Agreement upon notice to you as part of a sale or transfer of part or all of our business. Any permitted transfer will inure to the benefit of and bind any successors in interest.
5.8 Entire Agreement; Interpretation.
This Services Agreement together with any Booking Agreement incorporates the Community Guidelines, Social Workspace Booking Policy, Fees Overview, Privacy Policy, Cancellation and Refund Policy, and any other policies referenced therein, which constitute the entire agreement between you and Officeable governing your use of the Platform or Services. This Services Agreement supersedes all prior understandings or agreements between you and Officeable. As between you and Officeable, this Services Agreement controls over any conflicting terms in a Booking Agreement except where expressly stated otherwise and agreed upon in writing between the parties.
As used in this Services Agreement, “including” or similar words mean “including but not limited to”; “or” may be read as “either… or…” or “both… and…”; and “such as,” “specifically,” “for example,” or similar words identify non-exclusive lists of examples. Headings and ordering used in this Services Agreement are provided for your convenience and do not affect the interpretation of related provisions. Any monetary amounts described in this Services Agreement will be in USD and “$” will be read to mean United States Dollars.
5.9 Reformation/ Severability
Where any part of this Services Agreement is found to be invalid or unenforceable, it will be reformed or reinterpreted through force of Law as minimally required to accomplish the objectives while maintaining the original intent of such provision. If such can’t be accomplished, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
5.10 Waiver
Officeable failure to enforce any right or provisions of this Services Agreement will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The exercise by either party of any of its remedies under this Services Agreement will be without prejudice to its other remedies under the Services Agreement or otherwise permitted by Law, except as set forth in these terms.
5.11 No Third-Party Beneficiaries
This Services Agreement does not and is not intended to confer any rights or remedies on persons other than the parties.
5.12 Notice
This Services Agreement does not and is not intended to confer any rights or remedies on persons other than the parties. [email protected]. You agree that any email notice from us is considered accepted by you one day after such notice was sent and will have the same legal effect as if it were physically delivered to you.
